Trustpilot Review Removal Australia
Fake, abusive or non-customer reviews on your Trustpilot profile can be reported when they break Trustpilot’s guidelines. We assess each review, tell you honestly whether it qualifies, and prepare the report properly — with no upfront removal payment.
- Free initial assessment
- No upfront removal payment
- Confidential handling
- 24/7 enquiries accepted
Get a Free Trustpilot Review Assessment
Tell us about the review. We’ll assess it against Trustpilot’s guidelines and contact you with an honest answer.
A Trustpilot review can be removed when it breaches Trustpilot’s guidelines — most often when the reviewer had no genuine experience with the business, or the review contains harmful content, personal information or promotion. Trustpilot makes the final decision. Honest negative reviews from real customers are not removable, and we will tell you so upfront.
Reviews we can help challenge — and ones we can’t
Usually worth assessing
- Reviews from people who were never your customers
- Suspected fake reviews, including from competitors or former staff posing as customers
- Reviews meant for a different business with a similar name
- Abusive, threatening or discriminatory language
- Reviews that publish private details of you, your staff or customers
- Promotional or spam content and coordinated bursts of reviews
Usually not removable
- A real customer’s honest negative opinion of a real experience
- A low star rating simply because you disagree with it
- Reviews you want gone only because they hurt sales
For these, a calm public reply and steady new feedback from real customers usually does more than a report. We’ll say so rather than take on work that is unlikely to succeed.
What Trustpilot looks at when a review is reported
Trustpilot lets businesses report reviews they believe break its guidelines. Each report is made under a specific reason, and the reason chosen matters: a review reported under the wrong ground, or with no supporting detail, is easy to decline.
The most common ground for Australian businesses is a review that is not based on a genuine experience — someone who never bought from you, never used your service, or is describing another company. In these cases Trustpilot may ask the reviewer to show they had a real experience. Other grounds cover harmful or illegal content, personal information and advertising or promotional material.
What Trustpilot does not do is remove a review because it is negative, because the business disagrees with it, or because it affects trade. That is why our first step is always an honest assessment rather than an automatic report. If you’d like to understand the self-service process first, read our guide to reporting or deleting a Trustpilot review.
From enquiry to outcome in five clear steps
- 1
Send your enquiry
Use the form or call us. The review link is optional — you can send it or a screenshot later.
- 2
Free assessment
We check the review against Trustpilot’s guidelines and tell you honestly whether a realistic ground exists.
- 3
Quote and your approval
If it is worth pursuing, we email you a quote for your situation. Nothing starts until you approve it.
- 4
Report and evidence
We prepare the report around the right ground, with supporting evidence, through Trustpilot’s own process.
- 5
Follow-through and updates
We keep you updated on the outcome. There is no upfront removal payment — you pay only if the agreed review is removed.
When a specialist makes the difference
Many owners flag a review once, receive a decline and assume nothing more can be done. Often the problem was the ground chosen or the lack of supporting detail — such as order records showing the reviewer never transacted with you.
We also help when several reviews appear in a short window, when a review names staff, or when the same complaint is posted across Trustpilot and Google. Alex H manages every enquiry and case, and our team brings ten years of review-removal experience.
Helping businesses across Australia
Based in Sydney, we work online with businesses in every state and territory. Choose your state or city for local context:
States and territories
Major cities
- Trustpilot help in Sydney
- Trustpilot help in Melbourne
- Trustpilot help in Brisbane
- Trustpilot help in Perth
- Trustpilot help in Adelaide
- Trustpilot help in Canberra
Regional businesses are welcome too — everything can be done by email, phone or WhatsApp.
What to have ready
- The review link or a screenshot (you can send it after enquiring)
- Whether the reviewer appears in your order, booking or client records
- Any messages or emails exchanged with the reviewer
- Dates of related events — a sale, a dispute, a staff departure
- Any earlier report you made to Trustpilot and its outcome
What happens next
You’ll receive a confirmation email with your reference number straight away. We then assess the review and contact you by email or phone with our honest view and, if it’s worth pursuing, a quote for your situation.
Nothing starts until you approve the quote. There is no upfront removal payment, and Trustpilot pricing is only ever sent privately.
Trustpilot help for your industry
eCommerce & online retail
Can an online store remove a Trustpilot review?
Finance, lending & insurance
Can a broker remove a Trustpilot review about a declined application?
Home services & trades
Can a removalist or installer remove an unfair Trustpilot review?
Travel & tourism
Can a travel business remove a Trustpilot review about an airline or hotel?
Technology & SaaS
Can a SaaS company remove a Trustpilot review from a competitor?
Professional services
Can a professional services firm remove a Trustpilot review?
How Trustpilot differs from Google reviews
Google reviews sit on your Google Business Profile and mostly influence local searches and Maps. Trustpilot reviews sit on an independent profile that often ranks for your brand name and is common for online and national businesses.
The rules differ too. Trustpilot places particular weight on whether the reviewer had a genuine experience and may ask them to show it; Google assesses reviews against its own prohibited and restricted content policy. A report that works on one platform won’t necessarily work on the other.
Problem reviews on more than one platform?
Trustpilot and Google have different rules and different reporting processes. If the same reviewer has posted on your Google Business Profile, see our Google review removal service. For a wider plan covering search results and ongoing monitoring, see online reputation management, or browse all our services.
Questions about Trustpilot review removal
Can a Trustpilot review be removed?
Do you guarantee that a Trustpilot review will be removed?
How much does Trustpilot review removal cost?
Is this different from flagging the review myself?
Do you work with businesses outside Sydney?
Will the reviewer know I reported their review?
Are you affiliated with Trustpilot?
Evelon Digital is independent and not affiliated with Trustpilot. Trustpilot makes the final decision on every review.
Have a Trustpilot review you think breaks the rules?
Send it for a free, confidential assessment. We’ll tell you honestly whether it’s worth reporting.