No genuine experience
Trustpilot requires a real service experience. Where none exists, we present the evidence gap directly and request removal.
Trustpilot You only pay if it's removed
Challenge unfair Trustpilot reviews with evidence.
Trustpilot's guidelines are strict about who may review and what they may claim — and that strictness works in your favour when a review is fabricated, harmful or from someone who never bought from you.
7–14
days for a typical Trustpilot decision
Trustpilot usually rules within 7–14 days of a properly evidenced flag.
What we do
Services We Can Assist With
We provide professional assistance across a range of digital reputation, account recovery and online protection services. Every case is assessed individually to determine the most appropriate solution.
- Google Review Removal Assistance Case-by-case assessment
- Trustpilot Review Assistance Case-by-case assessment
- Instagram Account Recovery Case-by-case assessment
- Instagram Disabled, Suspended & Banned Account Recovery Case-by-case assessment
- Facebook Account Recovery Case-by-case assessment
- Facebook Disabled Account Recovery Case-by-case assessment
- TikTok Account Recovery Case-by-case assessment
- YouTube Account Recovery Case-by-case assessment
- DMCA Copyright Takedown Assistance Case-by-case assessment
Grounds we use
The policy angles that actually win cases
Harmful or illegal content
Defamatory allegations, discriminatory language and threats breach the guidelines outright.
Misuse and manipulation
Coordinated review attacks and competitor activity are treated seriously once the pattern is documented.
Right of reply strategy
When a review stays up, a well-written public response often does more for conversion than removal would.
How it works
Four steps, no guesswork
1
Free assessment
Send us the link or a screenshot. We review it against current platform policy and tell you honestly whether removal is realistic.
2
Fixed quote in writing
You get the scope, timeline and price upfront. Nothing starts until you approve it, and there are no hourly surprises.
3
Case built and lodged
We assemble the evidence, cite the exact policy that applies and lodge through the correct channel — not the generic form.
4
Escalation and follow-through
If the first decision is wrong, we escalate. You get progress updates at every stage until the case is closed.
“Four reviews appeared in a week from accounts we had no record of. Evelon documented it properly and all four were pulled.”
Elise W.
Marketing Manager, hospitality group
Trustpilot FAQ
Questions we get every week
Other platforms
We work across every major platform
Ready to deal with your Trustpilot problem?
Free, confidential assessment and an honest answer about what's achievable — usually within one business day.