Question 1

Can you guarantee a Google review will be removed?

Accepted Answer

No ethical provider can guarantee removal — the final decision always sits with the platform. What we can do is assess whether a review breaches Google's policies, prepare the strongest evidence-based case, and escalate through the correct channels. If we don't believe a case is winnable, we tell you upfront.

Question 2

What does "you only pay if it's removed" actually mean?

Accepted Answer

For eligible review, content removal and account recovery cases, our fee is only charged when we actually get the result. We assess the case first, agree the scope and price in writing, and if the content isn't removed or the account isn't recovered, the removal fee is not charged. Retainer services like SEO, social media and reputation management are billed monthly and sit outside the guarantee.

Question 3

How long does the process usually take?

Accepted Answer

Simple review or listing issues often resolve within 3–14 days. Account recoveries and copyright matters can take longer depending on platform response times. You'll receive progress updates at every stage, so you're never left wondering.

Question 4

Is everything confidential?

Accepted Answer

Completely. Every case is handled under strict confidentiality, and we never publish client names, screenshots or case details without written permission.

Question 5

What do you need from me to get started?

Accepted Answer

A short brief on the issue, links or screenshots of the content involved, and access details only where they're genuinely required. We'll confirm exactly what's needed after your free assessment.

Question 6

Do you work with businesses outside Australia?

Accepted Answer

Yes. We're Australian-based and work with clients worldwide across English-language platforms and marketplaces.

Question 7

How is pricing structured?

Accepted Answer

Case-based pricing for reputation, recovery and takedown work, and fixed monthly retainers for SEO, social media and reputation management. You always receive a written scope and price before any work begins.

Question 8

Are you affiliated with Google, Meta or TikTok?

Accepted Answer

No. We're an independent consultancy. Our advantage is process knowledge and experience navigating each platform's policies — not insider access.

Question 9

How do I remove a fake Google review?

Accepted Answer

Removal depends on the review breaching Google's content policy — fake or spam reviews, conflicts of interest, off-topic content, harassment or reviews from someone who was never a customer. We assess the review against the current policy, prepare an evidence-backed case and escalate it through the correct channel rather than the generic report form.

Question 10

Can Google Maps reviews be removed as well as Google Business Profile reviews?

Accepted Answer

Yes — reviews on Google Maps and your Google Business Profile are the same review objects, so the same removal process applies. We handle both, including cases where reviews were left on a duplicate or merged listing.

Question 11

How does Trustpilot review removal work?

Accepted Answer

Trustpilot has its own guidelines and a formal flagging process with defined grounds, such as reviews about the wrong business, no genuine buying experience, harmful language or promotional content. We identify which ground applies, submit the flag with supporting evidence and follow the case through Trustpilot's compliance review.

Question 12

Can you recover a disabled, suspended or banned Instagram account?

Accepted Answer

In many cases, yes. We first identify whether you are dealing with a temporary action block, a community guidelines disable or a permanent ban, because each has a different appeal route. Accounts lost to hacking, mass reporting or misapplied identity checks have the strongest recovery odds.

Question 13

What can I do if my Facebook account was hacked or disabled?

Accepted Answer

Act quickly and avoid creating a replacement account. We assess what access remains, prepare identity and ownership evidence, and lodge the appropriate recovery or appeal — then secure any connected Pages, ad accounts and Business Manager assets once access is restored.

Question 14

Is TikTok or YouTube account recovery possible after a permanent ban?

Accepted Answer

It can be. TikTok permanent bans are regularly overturned where the account was compromised, the content was misclassified or an age flag was wrong. YouTube terminations can be reversed where the underlying community guidelines or copyright strikes were invalid or withdrawn. We give you an honest read on your specific case before you commit.

Question 15

Do you handle DMCA and copyright takedown assistance?

Accepted Answer

Yes. We document ownership, draft complete notices and lodge them with the relevant platform, hosting provider, CDN, registrar or search engine to remove stolen photography, video, course material and cloned websites. We are a specialist assistance service, not a law firm, and we will say plainly when a matter needs a lawyer.

Question 16

What does online reputation management include?

Accepted Answer

Ongoing monitoring of reviews, search results and social mentions; removal or suppression of damaging content where possible; genuine review generation; and content and SEO work that pushes positive, accurate information to the top of your brand search.

Question 17

What happens if my case can't be resolved?

Accepted Answer

We'll tell you honestly and early. Where removal isn't achievable, we pivot to suppression strategies: review generation, content optimisation and search visibility work that pushes negative results down and out of sight.

Questions, answered honestly.

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