Questions, answered honestly.

No ethical provider can guarantee removal — the final decision always sits with the platform. What we can do is assess whether a review breaches Google's policies, prepare the strongest evidence-based case, and escalate through the correct channels. If we don't believe a case is winnable, we tell you upfront.

For eligible review, content removal and account recovery cases, our fee is only charged when we actually get the result. We assess the case first, agree the scope and price in writing, and if the content isn't removed or the account isn't recovered, the removal fee is not charged. Retainer services like SEO, social media and reputation management are billed monthly and sit outside the guarantee.

Simple review or listing issues often resolve within 3–14 days. Account recoveries and copyright matters can take longer depending on platform response times. You'll receive progress updates at every stage, so you're never left wondering.

Completely. Every case is handled under strict confidentiality, and we never publish client names, screenshots or case details without written permission.

A short brief on the issue, links or screenshots of the content involved, and access details only where they're genuinely required. We'll confirm exactly what's needed after your free assessment.

We're based in Sydney, Australia, and work remotely with clients in every state and territory — as well as internationally across English-language platforms and marketplaces.

Case-based pricing for reputation, recovery and takedown work, and fixed monthly retainers for SEO, social media and reputation management. You always receive a written scope and price before any work begins.

No. We're an independent consultancy. Our advantage is process knowledge and experience navigating each platform's policies — not insider access.

Removal depends on the review breaching Google's content policy — fake or spam reviews, conflicts of interest, off-topic content, harassment or reviews from someone who was never a customer. We assess the review against the current policy, prepare an evidence-backed case and escalate it through the correct channel rather than the generic report form.

Yes — reviews on Google Maps and your Google Business Profile are the same review objects, so the same removal process applies. We handle both, including cases where reviews were left on a duplicate or merged listing.

Trustpilot has its own guidelines and a formal flagging process with defined grounds, such as reviews about the wrong business, no genuine buying experience, harmful language or promotional content. We identify which ground applies, submit the flag with supporting evidence and follow the case through Trustpilot's compliance review.

Act quickly and avoid creating a replacement account. We assess what access remains, prepare identity and ownership evidence, and lodge the appropriate recovery or appeal — then secure any connected Pages, ad accounts and Business Manager assets once access is restored.

It can be. TikTok permanent bans are regularly overturned where the account was compromised, the content was misclassified or an age flag was wrong. YouTube terminations can be reversed where the underlying community guidelines or copyright strikes were invalid or withdrawn. We give you an honest read on your specific case before you commit.

Yes. We document ownership, draft complete notices and lodge them with the relevant platform, hosting provider, CDN, registrar or search engine to remove stolen photography, video, course material and cloned websites. We are a specialist assistance service, not a law firm, and we will say plainly when a matter needs a lawyer.

Ongoing monitoring of reviews, search results and social mentions; removal or suppression of damaging content where possible; genuine review generation; and content and SEO work that pushes positive, accurate information to the top of your brand search.

We'll tell you honestly and early. Where removal isn't achievable, we pivot to suppression strategies: review generation, content optimisation and search visibility work that pushes negative results down and out of sight.