Retaliation policy
Reviews left in response to a claim, house-rule enforcement or damage report breach Airbnb's retaliation rules.
Airbnb You only pay if it's removed
Protect your Airbnb listing and rating.
On Airbnb a single retaliatory review can undo months of five-star hosting and knock you out of search. The content policy is clear — the trick is presenting the breach in the way Airbnb's team reviews it.
3–14
days for most Airbnb review decisions
Airbnb review decisions usually land within 3–14 days.
What we do
Services We Can Assist With
We provide professional assistance across a range of digital reputation, account recovery and online protection services. Every case is assessed individually to determine the most appropriate solution.
- Google Review Removal Assistance Case-by-case assessment
- Trustpilot Review Assistance Case-by-case assessment
- Instagram Account Recovery Case-by-case assessment
- Instagram Disabled, Suspended & Banned Account Recovery Case-by-case assessment
- Facebook Account Recovery Case-by-case assessment
- Facebook Disabled Account Recovery Case-by-case assessment
- TikTok Account Recovery Case-by-case assessment
- YouTube Account Recovery Case-by-case assessment
- DMCA Copyright Takedown Assistance Case-by-case assessment
Grounds we use
The policy angles that actually win cases
Relevance policy
Reviews focused on matters outside the host's control aren't useful to future guests and can be removed.
Extortion
Any demand for a refund or upgrade in exchange for a good review is a serious breach and is treated urgently.
Superhost protection
We prioritise cases where a removal decision affects an upcoming Superhost assessment window.
How it works
Four steps, no guesswork
1
Free assessment
Send us the link or a screenshot. We review it against current platform policy and tell you honestly whether removal is realistic.
2
Fixed quote in writing
You get the scope, timeline and price upfront. Nothing starts until you approve it, and there are no hourly surprises.
3
Case built and lodged
We assemble the evidence, cite the exact policy that applies and lodge through the correct channel — not the generic form.
4
Escalation and follow-through
If the first decision is wrong, we escalate. You get progress updates at every stage until the case is closed.
“A guest we reported for a damaged wall left a one-star review the same day. Removed as retaliation, and Superhost status held.”
Anonymous
Host, Byron Bay
Airbnb FAQ
Questions we get every week
Other platforms
We work across every major platform
Ready to deal with your Airbnb problem?
Free, confidential assessment and an honest answer about what's achievable — usually within one business day.