Trades group, Melbourne
- The problem
- Three one-star reviews from accounts with no service history dropped the rating from 4.8 to 4.3, with a visible fall in quote requests.
- What we did
- Each review assessed against the fake engagement and conflict-of-interest policies, evidenced with job records and lodged with escalation.
- The result
- All three removed in 19 days. Rating recovered to 4.8 and enquiry volume normalised.

