How it works

A process built on evidence, not hope.

Most removal attempts fail because they cite the wrong policy or land in an automated queue. Here's exactly how we avoid both.

Guaranteed Google review removal

or you don't pay the removal fee

If an accepted review is not successfully removed, you don't pay the removal fee.

New Google reviews

0–7 daysUnder 28 days old

Older Google reviews

0–10 days28 days old or more

No removal fee if unsuccessful.

Timeframes start once you have approved the pricing, supplied the review links and we begin the agreed work.

Evelon's service timeframes — not Google's own reporting or appeal processing times.

Stage 01

Free case assessment

Same day to 1 business day

You send links or screenshots. We check the content against the platform's current policy, identify which grounds apply and tell you plainly how strong the case is. If it isn't winnable, we say so and suggest a different route.

  • Policy match confirmed before anything is quoted
  • Honest probability, not a sales pitch
  • Confidential — nothing leaves our team

Stage 02

Fixed quote and scope

Within 1 business day

You receive a written scope: what we'll pursue, the expected timeline, and the fixed fee. Removal work carries the no removal, no fee guarantee, so approving the scope carries no risk on outcome.

  • Fixed fee — never hourly
  • Timeline stated upfront
  • Nothing starts until you approve

Stage 03

Evidence built and lodged

24–72 hours after approval

We assemble the evidence pack, write the submission against the specific policy or legal ground, and lodge it through the channel that actually gets reviewed by a human rather than an automated queue.

  • Correct channel, first time
  • Evidence documented properly
  • You're copied on what was submitted

Stage 04

Escalation and aftercare

Until the case closes

First decisions are sometimes wrong. We escalate with new argument or new evidence, and once resolved we harden what we can — security, monitoring, review generation — so it doesn't happen again.

  • Escalation included in the fee
  • Progress updates at each stage
  • Prevention plan handed over at close

Ready to take back control of your online presence?

Free, confidential case assessment. Speak with a specialist today and get a clear plan of action.

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