Similar names, different companies
Home-service industries are crowded with similar business names. A customer of a different removalist or solar company can easily post on your profile. Booking and job records are usually the clearest evidence.
Subcontractors and lead-generation sites
If a job came through a lead-generation site or was completed by a subcontractor for another company, the review might not relate to your service at all. We look at the full chain before deciding whether to report.
Small local trades
Most local tradies get their reviews on Google rather than Trustpilot. If that’s you, our Google review removal service is likely the better fit.
What to gather for a home-service review
The records that most often decide these cases:
- Booking or job number, date and suburb
- Whether the job was quoted only, booked, completed or cancelled
- Who actually performed the work — your team, a subcontractor or another company
- Photos or sign-off documents if the review disputes the work
How it works
- Send your enquiry — the review link is optional at first.
- We assess the review against Trustpilot’s guidelines and give you an honest answer.
- If it’s worth pursuing, we quote for your situation. Nothing starts until you approve.
- We prepare and lodge the report through Trustpilot’s own process and keep you updated.
There is no upfront removal payment. Trustpilot makes the final decision on every review.
Related Trustpilot help
Questions about Trustpilot reviews
A customer who only got a quote left one star. Is that reportable?
Can you help franchise networks?
Do you contact the reviewer?
Can a review about a subcontractor be removed?
Evelon Digital is independent and not affiliated with Trustpilot.