Multi-supplier trips and misplaced blame
A delayed flight or overbooked room can lead to a review on the travel agent’s profile even when the agent handled everything correctly. Whether that’s reportable depends on what the reviewer describes and who they dealt with.
Refund disputes
Refund disputes are a common trigger for reviews. A genuine customer’s account of a refund dispute is usually allowed, but abusive language, threats or personal details may breach the guidelines.
Tour operators and similar names
Day-tour and activity operators in popular destinations often share similar names. Reviews meant for a competitor are a recurring problem and are often reportable with booking records.
What to gather for a travel review
Useful records for travel and tour businesses include:
- Booking reference search by name, email and travel date
- Which supplier — airline, hotel or operator — delivered the service complained about
- Whether the booking came through you or a third-party agent
- Refund or cancellation correspondence, if relevant
How it works
- Send your enquiry — the review link is optional at first.
- We assess the review against Trustpilot’s guidelines and give you an honest answer.
- If it’s worth pursuing, we quote for your situation. Nothing starts until you approve.
- We prepare and lodge the report through Trustpilot’s own process and keep you updated.
There is no upfront removal payment. Trustpilot makes the final decision on every review.
Related Trustpilot help
Questions about Trustpilot reviews
Can you help accommodation providers?
What if the reviewer booked through another agent?
Do you help businesses outside Australia?
Evelon Digital is independent and not affiliated with Trustpilot.