Reviews that blame the wrong party
A declined loan, a delayed claim or an unexpected premium can trigger a review aimed at whichever brand the customer remembers. Where your records show they dealt with another business, or never applied through you, there may be a valid ground.
Privacy matters in financial reviews
Reviews sometimes include account numbers, loan amounts or details about a named adviser. Personal information is a recognised reporting ground, and it’s also a reason to avoid replying publicly with specifics. We help you report without disclosing more than necessary.
Regulated businesses: what we don’t do
We don’t give legal or compliance advice, and we never suggest offering incentives for removing or changing reviews. If a review raises a complaint you must handle under your dispute-resolution obligations, that process continues separately.
How it works
- Send your enquiry — the review link is optional at first.
- We assess the review against Trustpilot’s guidelines and give you an honest answer.
- If it’s worth pursuing, we quote for your situation. Nothing starts until you approve.
- We prepare and lodge the report through Trustpilot’s own process and keep you updated.
There is no upfront removal payment. Trustpilot makes the final decision on every review.
Related Trustpilot help
Questions about Trustpilot reviews
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Can we report a review from someone who only made an enquiry?
Do you work with insurance brokers?
Evelon Digital is independent and not affiliated with Trustpilot.