Similar product names
Tech products often share names or sound alike. Reviews describing features you don’t have or pricing you don’t charge are a common sign the reviewer is talking about another product.
Trial users and billing complaints
Trial users usually count as having a genuine experience, and billing complaints are generally legitimate feedback. We focus on reviews with a clear ground rather than reporting every negative review.
Competitor and coordinated reviews
In competitive software markets, coordinated negative reviews can appear around product launches or funding announcements. We look at account history, timing and wording patterns before recommending a report.
How it works
- Send your enquiry — the review link is optional at first.
- We assess the review against Trustpilot’s guidelines and give you an honest answer.
- If it’s worth pursuing, we quote for your situation. Nothing starts until you approve.
- We prepare and lodge the report through Trustpilot’s own process and keep you updated.
There is no upfront removal payment. Trustpilot makes the final decision on every review.
Related Trustpilot help
Questions about Trustpilot reviews
Do you check account records?
You do. We tell you what to look for — such as whether the reviewer has an account — and you share only what’s needed.
Can you help with reviews on other software review sites?
Our focus is Trustpilot and Google. Ask us about other platforms.
Will reporting harm our Trustpilot standing?
Reporting reviews that genuinely break the guidelines is a normal part of using Trustpilot. Repeatedly reporting genuine reviews is not.
Evelon Digital is independent and not affiliated with Trustpilot.