Trustpilot review removal for Brisbane businesses

Quotes, installations and ‘genuine experience’

Solar, air-conditioning and renovation businesses often receive reviews from people who only received a quote. Whether a quote counts as a genuine experience depends on the circumstances and what the review claims. We look closely at what the reviewer actually describes before deciding whether a report is justified.

Brisbane’s growing online and events sector

With major events and population growth driving new businesses, Brisbane brands are also seeing more reviews from customers of similarly named companies, and occasionally reviews posted to unsettle a competitor. These are often reportable when records show no match.

Our process for Brisbane enquiries

After you send your enquiry, we:

• Check the review against Trustpilot’s guidelines
• Tell you honestly whether a report is realistic
• Quote for your situation before any work starts
• Prepare and lodge the report through Trustpilot’s process
• Keep you updated on Trustpilot’s decision

What to prepare for a Brisbane quote or installation dispute

For solar, renovation and other quote-based businesses, the useful records are usually:

• The quote or enquiry record, with date and suburb
• Whether a job was booked, completed or cancelled
• Any messages showing what the reviewer was actually told
• Whether a subcontractor or another company did the work

How it works

1. Send your enquiry — the review link is optional at first.
2. We assess the review against Trustpilot’s guidelines and give you an honest answer.
3. If it’s worth pursuing, we quote for your situation. Nothing starts until you approve.
4. We prepare and lodge the report through Trustpilot’s own process and keep you updated.

There is no upfront removal payment. Trustpilot makes the final decision on every review.