Working across the time difference
Western Australia is two or three hours behind the east coast depending on daylight saving. Our enquiry form accepts enquiries 24/7, and WhatsApp makes it easy to send screenshots whenever suits you, so the time zone doesn’t slow anything down.
Situations common to WA businesses
Businesses in Perth, Fremantle, Mandurah, Bunbury and regional WA often ask us about:
- Reviews from people who only requested a quote or never bought
- Reviews intended for an east-coast business with a similar name
- Complaints from former FIFO or contract staff posing as customers
- Abusive reviews after a disputed account or invoice
- Reviews repeating the same complaint across multiple accounts
Consumer Protection WA and Trustpilot
Consumer Protection, part of the WA Department of Energy, Mines, Industry Regulation and Safety, handles consumer complaints. It doesn’t remove reviews from Trustpilot. If a review raises a potential legal issue such as defamation, speak with a WA lawyer — we’ll tell you when a matter looks like it needs one.
How it works
- Send your enquiry — the review link is optional at first.
- We assess the review against Trustpilot’s guidelines and give you an honest answer.
- If it’s worth pursuing, we quote for your situation. Nothing starts until you approve.
- We prepare and lodge the report through Trustpilot’s own process and keep you updated.
There is no upfront removal payment. Trustpilot makes the final decision on every review.
Related Trustpilot help
Questions about Trustpilot reviews in Western Australia
Do you have staff in Perth?
Can you help if the reviewer is overseas?
Will reporting a review notify the reviewer?
Evelon Digital is independent and not affiliated with Trustpilot.