Professional services and client confidentiality
Consultants, training providers and professional firms sometimes can’t respond publicly in detail because of confidentiality. That makes it more important to identify whether a review actually breaks Trustpilot’s rules — for example, it reveals private information or comes from someone who was never a client.
What we see from Canberra and the ACT
Common ACT situations include:
- Reviews from unsuccessful applicants or tender competitors posing as clients
- Reviews naming individual consultants or trainers
- Complaints about a different firm with a similar name
- Reviews from course enquirers who never enrolled
Access Canberra and consumer complaints
Consumer complaints in the ACT are handled through Access Canberra. Like other state bodies, it doesn’t moderate Trustpilot; the review process sits entirely with Trustpilot.
How it works
- Send your enquiry — the review link is optional at first.
- We assess the review against Trustpilot’s guidelines and give you an honest answer.
- If it’s worth pursuing, we quote for your situation. Nothing starts until you approve.
- We prepare and lodge the report through Trustpilot’s own process and keep you updated.
There is no upfront removal payment. Trustpilot makes the final decision on every review.
Related Trustpilot help
Questions about Trustpilot reviews in ACT
Is this page the same as your Canberra page?
This page covers the ACT as a whole. Our Canberra page focuses on businesses based in the city itself, with examples specific to Canberra.
Can you help government contractors?
Yes, where the business has a Trustpilot profile and a review breaks Trustpilot’s guidelines.
Do I need a lawyer?
Only if the review raises a legal issue such as potential defamation. We’ll tell you plainly if we think it does.
Evelon Digital is independent and not affiliated with Trustpilot.